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I just had a mind blowing thought. I know the billing people who work in the office for Psychiatrists responsible for my TMS have definitely sent off my insurance info to the appropriate parties and have been told I was approved. But after completing my last treatment I wondered if this was so, in other words, if it really was approved by my insurances. I never received any info from them as to approval, or anything. I also called the main biller for this and have not gotten a call back. I feel like I’m screwed.
Why do you think they would say you’re approved when you’re not? That wouldn’t be wise on their part. In my initial treatment I know I started treatment and the approval letter from my insurance didn’t arrive until weeks later. Insurance companies and paperwork are not a fast moving train. Can’t you just call your insurance company directly?
The exact same thing happened to me. I never received anything in writing, nor did the billing department for this TMS group return my call although there were many. My thought is it’s difficult enough to have to accept the idea that the depression has not relented and that TMS may be a last resort. Why make it more difficult for the person who’s undergoing this treatment? It’s not hard to return a patient’s phone call, besides the billing department is supposed to be working for us not against us.
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